Big Wednesday - your full-on-line surf and surfwear shop

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Delivery Times

Delivery Times & Returns Policy

Delivery outside of the UK
Dispatch & Delivery Times

............Dispatch (not including Saturdays, Sundays & Bank Hols)
............Christmas Delivery Times
............Extreme Weather
............Saturdays, Sundays & Bank Hols
............Royal Mail – Lost Property

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Delivery outside the UK
 
Delivery - Unfortunately Surfboards cannot be shipped outside the UK mainland due to shipping restrictions. Orders being shipped outside the UK mainland will incur additional shipping charges but you will be contacted via email before these charges are applied. Charges vary depending on location and the bulk of your order.

Please note: we cannot accept next day or two day (48 hour) deliveries to the Channel Islands and the following postcodes:

IM - Isle Of Man, BT - Belfast, IV - Inverness, PH - Inverness, PA - Renfrewshire, KY - Kirkcaldy, KW - Orkney Isles. TR20, 21, 22, 23 - Truro, HS - Isle of Lewis, ZE – Shetland

Deliveries over 2Kg to the above postcodes and Channel Islands may incur further postal charges. If this is the case, we will contact you before processing your order.

All priority orders will be delivered by Parcel Force, a signature will be required upon delivery and the carrier can deliver up to 7:30pm, fixed delivery times cannot be provided.

International deliveries are done via the Royal Mail or Parcel Force euro48. The charge varies according to the weight of the parcel and its destination country. For example, the typical price for a pair of shoes and a sweatshirt sent to Germany would be £10.00. For further information or for deliveries outside Europe please contact us before you place your order.

Big Wednesday Ltd. reserve the right to amend orders placed with incorrect delivery options without notice.

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Dispatch & Delivery Times

Dispatch (not including Saturdays, Sundays & Bank Hols)
Christmas Delivery Times
Extreme Weather
Saturdays, Sundays & Bank Hols
Royal Mail – Lost Property

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Dispatch (does not inc. Saturdays, Sundays & Bank Hols)

Goods ordered before 1pm will be dispatched from our Falmouth warehouse that afternoon for delivery, subject to stock availability. Orders made after 1pm will be dispatched the following day.

The three to five day delivery option is sent via 2nd class Royal Mail and cannot be chased with the post office until 3 weeks after posting. If you require your goods by a certain day we recommend using one of our guaranteed services.

Bigwednesdaysurf.com reserves the right to amend orders placed with incorrect delivery options without notice.

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Christmas Delivery Times

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Extreme Weather

In the event of extreme weather conditions or circumstances out of our control, we cannot be held responsible for your order not arriving within the time given. However we will make every effort for your order to get to you as soon as possible.

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Saturdays, Sundays & Bank Hols

Unfortunately, deliveries on Saturdays, Sundays and Bank Holidays are not available. Please note that ALL orders processed after 1pm on Friday will not be dispatched until Monday (or Tuesday when a Bank Holiday falls on a Monday). In the event the item(s) are out of stock, you will be contacted and the goods will either be dispatched as soon as possible or an alternative item will be offered.

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Royal Mail – Lost Property

The delivery times indicated for Royal Mail Delivery are the normal periods within which your order will be delivered. However, these delivery periods are not guaranteed by Bigwednesdaysurf.com. Once your order has been dispatched, it is the responsibility of Royal Mail. Royal Mail stipulate that a parcel is not classified as lost until a 15 (working) day period has elapsed since collection and that compensation cannot be applied for until after this 15 day period.
When the period of 15 (working) days, since dispatch, has elapsed, we will either resend your order free of charge, or give you a full refund for your item and your postage costs, dependent on your requirements.