Big Wednesday - your full-on-line surf and surfwear shop

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Returns Policy

General Returns
Christmas Returns Policy

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General Returns

We try to supply only the highest quality products and we believe that you will be delighted with your choice from bigwednesdaysurf.com. However, if you are unhappy with the product in anyway it can be returned to us following the steps outlined below. We aim to keep the process as simple as possible.

We will accept returns up to 14 days after the date of dispatch outside of the Christmas period (see section below for Christmas returns). If you wish to return an item to us you must first obtain a returns number; you can do this by phoning us free on: 0800 5427107 or emailing us at returns@bigwednesdaysurf.com we cannot accept any returned items without this prior authorization. The returns number must be clearly marked on the outside of the package sent back to us. No returns will be accepted without this number marked clearly on the outside of the package.

Please send the item for return back promptly after you have received your returns number. Any items returned must be in the original condition that you received them from us with all packaging and tags intact. If you wish to exchange an item(s) you have to cover the cost of the return postage and there will be an additional postal charge for the replacement item(s). If you are returning an item to us for a refund you must cover the cost of postage back to us. If you have received an item that is faulty, or has been sent by us incorrectly we will refund the cost of any postage due.

You will be responsible for the item(s) until they reach us. For your own protection, we suggest you obtain proof of postage.

No refund can be given if goods are returned more than 14 days after invoice date if outside the Christmas period. We regret we cannot give refunds for carriage on incorrect purchases. This does not affect your statutory rights. Please note, in the case of wetsuits, rash vests, boards and other items, where it states colours may vary, we do not pay for carriage to return items because the colour is not suitable.

Due to there nature DVD's, swimwear and items ordered in especially cannot be returned unless faulty.

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Christmas Returns

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Christmas Period (19th Nov. - 19th Dec.)
Christmas Delivery Times

Orders purchased from 19th Nov. to 19th Dec. will be within the Christmas period and will be despatched to arrive before Christmas. All standard delivery policies still apply. We cannot guarantee that any orders purchased after the 19th Dec. will arrive before 25th Dec. Big Wednesday Ltd reserves the right to change the dates of the Christmas period from year to year, without notice. However, we will endeavour to tell you if changes are made, by posting the relevant information on our website.

Christmas Returns Policy

During the Christmas period (19th Nov – 19th Dec) returns will be accepted up to 30 days after despatch for exchanges or refunds. Items returned in damaged packaging or not in a resalable condition will be refunded minus 20% of the original purchase price. Anything purchased during the Christmas period and not returned within the 30 days can be exchanged but not refunded.